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UK: Returning damaged items without option for free replacement?
Planned maintenance scheduled April 23, 2019 at 23:30 UTC (7:30 pm US/Eastern)
Announcing the arrival of Valued Associate #679: Cesar Manara
Unicorn Meta Zoo #1: Why another podcast?Can you prevent AT&T from raising prices by making such suggestion?licencee and licensorShipping company offering insurance on TV that cannot be claimedIs less than 3 years a legally sufficient lifespan for a TV in the UK/EU?I suspect bait-and-switch selling, what can I do as a consumer?Service provider states I terminated the agreement by moving to a location they do not service, am I liable?Consumer rights when a refund is not processed correctlyIs it illegal for a company to sell an item it does not currently have in stock?False advertising to consumersStrong Customer Authentication (SCA) and taking payments without customer present
I live outside of the UK, not a UK citizen or resident, but I bought several items in the online store of a large UK department store chain.
The transaction price made me eligible for free shipping.
Many of the items arrived damaged, I took photos and got a refund for the items' value, not for the shipping as shipping was free.
On its web site, the store declares that damaged items of orders placed by customers located outside of the UK will not be replaced, only refunded.
(Hence if I want a replacement, I will have to place a new order for the damaged items).
However, in the time interval between the time when I placed the original order, and the time when the damaged items were delivered, the online store bumped up the prices of the damaged items.
Also, since now I have less items to order, I will not be eligible for free shipping (unless I choose to add some items which are not really necessary to me, just to reach the threshold required for free shipping).
I wrote to their customer service about these two problems. However their response was that they do not send replacement to customer who are outside of the UK, and I will have to place a new order, with the new prices.
Is this legal according to the UK law, even when I am not a UK citizen?
united-kingdom european-union consumer-protection customer-service
asked 13 mins ago
raptrapt
1061
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rapt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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I live outside of the UK, not a UK citizen or resident, but I bought several items in the online store of a large UK department store chain.
The transaction price made me eligible for free shipping.
Many of the items arrived damaged, I took photos and got a refund for the items' value, not for the shipping as shipping was free.
On its web site, the store declares that damaged items of orders placed by customers located outside of the UK will not be replaced, only refunded.
(Hence if I want a replacement, I will have to place a new order for the damaged items).
However, in the time interval between the time when I placed the original order, and the time when the damaged items were delivered, the online store bumped up the prices of the damaged items.
Also, since now I have less items to order, I will not be eligible for free shipping (unless I choose to add some items which are not really necessary to me, just to reach the threshold required for free shipping).
I wrote to their customer service about these two problems. However their response was that they do not send replacement to customer who are outside of the UK, and I will have to place a new order, with the new prices.
Is this legal according to the UK law, even when I am not a UK citizen?
united-kingdom european-union consumer-protection customer-service
asked 13 mins ago
raptrapt
1061
New contributor
rapt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
I live outside of the UK, not a UK citizen or resident, but I bought several items in the online store of a large UK department store chain.
The transaction price made me eligible for free shipping.
Many of the items arrived damaged, I took photos and got a refund for the items' value, not for the shipping as shipping was free.
On its web site, the store declares that damaged items of orders placed by customers located outside of the UK will not be replaced, only refunded.
(Hence if I want a replacement, I will have to place a new order for the damaged items).
However, in the time interval between the time when I placed the original order, and the time when the damaged items were delivered, the online store bumped up the prices of the damaged items.
Also, since now I have less items to order, I will not be eligible for free shipping (unless I choose to add some items which are not really necessary to me, just to reach the threshold required for free shipping).
I wrote to their customer service about these two problems. However their response was that they do not send replacement to customer who are outside of the UK, and I will have to place a new order, with the new prices.
Is this legal according to the UK law, even when I am not a UK citizen?
united-kingdom european-union consumer-protection customer-service
asked 13 mins ago
raptrapt
1061
New contributor
rapt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I live outside of the UK, not a UK citizen or resident, but I bought several items in the online store of a large UK department store chain.
The transaction price made me eligible for free shipping.
Many of the items arrived damaged, I took photos and got a refund for the items' value, not for the shipping as shipping was free.
On its web site, the store declares that damaged items of orders placed by customers located outside of the UK will not be replaced, only refunded.
(Hence if I want a replacement, I will have to place a new order for the damaged items).
However, in the time interval between the time when I placed the original order, and the time when the damaged items were delivered, the online store bumped up the prices of the damaged items.
Also, since now I have less items to order, I will not be eligible for free shipping (unless I choose to add some items which are not really necessary to me, just to reach the threshold required for free shipping).
I wrote to their customer service about these two problems. However their response was that they do not send replacement to customer who are outside of the UK, and I will have to place a new order, with the new prices.
Is this legal according to the UK law, even when I am not a UK citizen?
united-kingdom european-union consumer-protection customer-service
united-kingdom european-union consumer-protection customer-service
asked 13 mins ago
raptrapt
1061
New contributor
rapt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 13 mins ago
raptrapt
1061
New contributor
rapt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 1 min ago
rapt
asked 13 mins ago
raptrapt
1061
New contributor
rapt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 13 mins ago
raptrapt
1061
asked 13 mins ago
raptrapt
1061
1061
New contributor
rapt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
rapt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
rapt is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
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